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What rules must be followed when contacting the support?

Rules

1. Write and respond in a support conversation, so we can faster reproduce the course of conversation.

2. A quick processing of your problem can only occur ...

  • if you give all necessary information for your account.
  • if you describe the problem in detail.

 

Goals

  • Quick processing of the problem
  • Reduced questions from the Support
  • Satisfied customers

 

Updated on: 02/20/2014.



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